Microsoft Dynamics

Microsoft Dynamics AX

What is Microsoft Dynamics AX?

Microsoft Dynamics AX is a multi-language, multi-currency enterprise resource planning (ERP) business solution with comprehensive global business management features for financial, human resources, and operations management as well as additional industry capabilities for retailers, professional service industries, financial service businesses, manufacturers, and public sector organizations.

Why Microsoft Dynamics AX?

Microsoft Dynamics is a business solution that supports both operational and administrative processes of organizations, this single solution comes with localizations in the box for 36 countries. With a specialized focus on manufacturing, retail, service industries, and public sector, Microsoft Dynamics AX includes capabilities such as:

  • » Financial Management
  • » Trade Management
  • » Business intelligence and reporting
  • » Customer Relationship Management including: Sales and Marketing as well as Sales Management
  • » Demand Planning and Management
  • » Logistics and Inventory management
  • » Production Management
  • » Master Planning
  • » Human Resource Management and Payroll
  • » Extensive integration with Microsoft Office, Sharepoint, and Biztalk
  • » Supply chain management

Benefits of using Microsoft Dynamics AX

In a single solution, Microsoft Dynamics AX helps enterprises meet their business requirements easily with purposely built capabilities for five industries (Manufacturing, Distribution, Retail, Public Sector, and Services). In addition, the core ERP capabilities support all users with financial management, human capital management, supply chain management, sales and marketing, and more.

The same single solution can support specific business requirements easily by extending the industry foundation with packaged vertical solutions from the Microsoft Partner Network, a large partner ecosystem of global systems integrators (GSIs), independent software vendors (ISVs), and value-added resellers (VARs). Microsoft Dynamics AX supports global organizations by managing multisite operations through shared reference data, master data, global engines, and business processes, as well as country-specific capabilities, in a single instance. Development tools such as Microsoft Visual Studio allow for easy customization to fit specific organization requirements.

Microsoft Dynamics CRM

What is Microsoft Dynamics CRM ?

Microsoft Dynamics CRM is a customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.

We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.

Why Microsoft Dynamics CRM ?

Microsoft Dynamics CRM is a fully integrated customer relationship management system (CRM system) designed to help organisations attract, keep and develop profitable, engaged relationships with customers and prospects.

With a suite of sales, marketing and customer service tools, Microsoft Dynamics CRM provides a single operating platform for all staff that enables you to manage ongoing relationships with customers from first contact, through purchase and post sales.

Using the familiar Microsoft Outlook interface and through tight integration with Microsoft Office tools, Microsoft Dynamics CRM can be adapted to work the way you already work or want to work; providing a fast, flexible and affordable system that will help you streamline your business processes, improve efficiency and remain competitive.

Choosing Microsoft technology means you benefit from Microsoft's ongoing investment in its products and gives you flexibility in the range of packages you can integrate (for example your finance or accounting package), as third parties are aware of the need to accommodate one of the most popular CRM systems in the world.

Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.

 

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